General Terms and Conditions

    PRELIMINARY
        In these terms and conditions "Shernet" shall mean Shernet Intergrated Services (ABN 29 515 715 766).
        These conditions shall apply to any Contract between Shernet and any person, firm or company "the purchaser".
        These Terms and conditions covers Products and Services provided by Shernet Intergrated Services.
        
    QUOTATIONS
        Quotations are based on the statement of requirements given to Shernet by the purchaser and are valid for 14 days, 
        after which they are subject to confirmation or revision. All verbal quotations are subject to written confirmation 
        before an order can be placed.
        
    ORDERS
        Shernet will be under no liability for any purchase order until the order has been accepted by Shernet. 
        All orders from Purchaser will be referenced by the quote number. Shernet will confirm expectance of the order. 
        If the purchaser cancels the order in whole or partial after Shernet has accepted and confirmed the order a restocking charge 
        may be incurred by the purchaser.
        
    VARIATIONS
        An accepted order may only be cancelled or varied with Shernet's consent, any variation to accepted orders may incur a charge and or requote.

    PRICES
        Unless otherwise stated, prices quoted are for Shernet's products and services and include GST. Prices quoted are based on 
        details provided for the quote and agreed order.

    PAYMENTS
        The payment terms will be Pre Payed unless otherwise agreed and approved by Shernet.
        The purchaser agrees to pay Shernet in full on the either on order placement Pre Pay, in instalments as agreed by Shernet.

    WARRANTY
        Shernet's warranty obligations in relation to products and services shall be limited to manufactures / service providers warranty policies. 
        Shernet warrants that Products provided are free of defects in materials and workmanship under normal use, service and conditions for a period 
        of 12 months from the date of delivery, provided that they are installed and commissioned by Shernet or it's authorised contractor/s and agrees 
        to make any agreed repairs resulting from defective parts or workmanship.
        This warranty does not cover damage to the Products caused by accident, misuse, acts of third parties, environmental conditions, neglect, act of god, 
        improper installation/maintenance or other causes beyond its control. Where Shernet responds to a compliant which is not covered by the above clause, 
        Shernet reserves the right to charge the purchaser for, Travel time, Labour and material in carrying out any inspection and / or rectification.

    LIMITATION OF LIABILITY
        Subject only to its liability under warranties or conditions imposed by the Trade Practices Act, Shernet shall have no liability for any 
        Indirect Loss howsoever arising save as expressly provided in these terms and conditions. In this clause Indirect Loss includes special, indirect, 
        exemplary or consequential loss or damage, loss of profit or revenue, loss of or inability to use equipment, a failure to realise anticipated saving lost data, 
        lost opportunity, downtime costs or loss of good will or business reputation, or any financial penalties imposed by Government or semi-government authority. 
        Shernet's cumulative liability for all claims arising out of or in connection with this agreement shall not exceed the price paid for such product or 
        services under this terms and conditions.

    SITE PREPARATION
        Where Shernet is to install any products the purchaser shall be responsible for ensuring that the proposed installation site had been prepared
        as per Shernet's requirements. The purchaser agree to indemnify Shernet for any additional costs or expenses it may incur as a result of the 
        site not being prepared in accordance to Shernet's requirements. The purchaser is required to ensure that systems data and applications on their 
        networks (PC, Servers, and Mainframe etc) have been backed to secondary media eg tape, CD. The purchaser agree to indemnify Shernet for any liability 
        for loss of data, if the purchaser does not comply with this condition.

    FORCE MAJERUE
        Shernet shall not be under no liability for any delay or failure to perform in the event that the manufacture, supply or delivery of the
        products or services is prevented by any act or circumstance beyond Shernet's reasonable control including but not limited to Act of God, 
        legislation, war, act of terrorism, riot, fire, flood, exposition, accident, sabotage, failure to obtain power supply, raw materials, labour, 
        transpiration, lockout or strike.

    SUB CONTRACTING
        Shernet may at its discretion and without notice to the purchaser, sub-contract out the manufacture and/or supply of any part of the products 
        and services quoted.

    ENGINEERING AND DESIGN
        Where Shernet provides an engineering and design service (Electronics/Network/Telecommunications), the client is to provide design guidelines 
        and product specifications in writing. The purchaser agrees that the specifications of the design / concept may change as the design evolves. 
        Shernet at its desecration may design/engineer pre manufactured item into the design as to adhere to industry safety and environmental 
        controls ie power supplies.
        Shernet proprietary Intellectual property (software, firmware and hardware) will remand in the ownership of Shernet and will at its desecration 
        licence the purchaser to use it. The engineering and design process will involve a working prototype for concept review. 
        A pre-production / as-built working prototype can made available at extra cost.
        On full payment title to design documents and files will be handed to the purchaser.

    WORKSHOP
        Shernet has an “all care no responsibility” policy for field and workshop operations.
        Shernet may charge a workshop fee to cover initial high level diagnosis of issues and may charge a call out fee for initial field call. 
        These fee’s may be wavered only final payment of completed work.
        Responsibility of getting the item/ our workshop will be at the cost of the purchaser/ customer as to is the return. 
        Shernet at its discretion provide and pick up and drop of service.
        Any workshop item not/s picked up or recovered by the purchaser/client, will be sold after 3 Months.
        Any removal / disposal of Hazardous Materials (battery disposal) may incur a surcharge or environment levy.

    PASSING OF TITLE
        Title to and property in the Products shall only pass to the purchaser on Shernet's receipt of all monies payable to the purchaser.

    SPECIFICATIONS
        All third party specifications are approximate only and are subject to normal margin of tolerances. 
        Shernet on request from the Purchaser will provide technical specifications as required.

    GST - GOODS AND SERVICES TAX
        A party must pay GST on a Taxable Supply made to it under these Terms and Conditions, in addition to any consideration  
        excluding GST) that is payable for that Taxable Supply. 
        A party making a Taxable Supply to another party under this agreement must issue a Tax Invoice to the other party, setting out the 
        amount of GST payable by that party.
        Shernet will issue a Tax Invoice to the Purchaser in accordance with the GST Laws of Australia and these Terms and Conditions. 
        GST, tax invoice and taxable supply have the meanings defined in A New Tax System (Goods and Services Tax) Act 1999 as may be 
        amended or substituted from time to time. If those definitions are repealed, then those words have the meanings defined for such comparable 
        terms as we may reasonably identify in any comparable legislation.

    GENERAL
        The Purchaser agrees that placing on order for Product and/or Services, that the Purchaser accepts the terms and conditions layed out in this document. 
        Any variation to these Terms and Conditions will be in writing between the Purchaser and Shernet.
        These Terms and Conditions contain the entire agreement between Shernet and the Purchaser in relation to its subject matter and
        supersede all prior negotiations, agreements, understandings and commitments between Shernet and the Purchaser in relation to that subject matter.
        The transactions in this document are governed by the law of New South Wales, Australia. If a dispute arises concerning these Terms and Conditions, 
        then the dispute must first be referred for mediation in accordance with the Australian Commercial Disputes Centre Mediation Guidelines.


		


Terms and Conditions - Online Remote Support

    REMOTE SERVICES
        General Services: Shernet Intergrated Services will attempt to diagnosis your technology problem and provide you with a 
        technology solution over the telephone or via the Internet. In certain cases, however, problem diagnosis and support may not
        be completed because of a problem with your computer or its configuration that is beyond our control.
        
        Remote Support Services: Remote support services may be offered to you over the telephone or via the Internet if your PC 
        was built within the last four years, you have a working cable or DSL high speed Internet connection, and your operating system 
        is Windows 7 or newer. If you elect to receive remote support, then Shernet Intergrated Services remotely logs on through
        your high-speed Internet connection to view your computer desktop. 
        
        Shernet Intergrated Services stays in contact with you during every step of the process as your problem is resolved. 
        By electing to receive remote support, you agree to allow Shernet Intergrated Services to use whatever tools deemed necessary to 
        repair your computer, including remote access. 
        
        You understand that if remote access is used on your computer there will be no residual software from the remote session.
        
        Your Responsibility: You understand and agree that prior to contacting or allowing Shernet Intergrated Services to perform 
        diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or
        other files stored on your computer disks and/or drives. 
        
        You acknowledge and agree that Shernet Intergrated Services shall not be responsible under any circumstance for any loss or corruption
        of data and/or software.

    DOWNLOAD OF APPLICATIONS AND FILES
        Shernet Intergrated Service will not be heald liable for any damages or losses (direct or in-direct) from the download,
        installation and use of any software or file that is liked to or contained on this site and of any suggested applications or 
        files recommended by the online support technicians of this site.
        
        Files may be in the form of divers, service packes, patches, upgrades and the like.

    SERVICE LIMITATIONS; LIABILITY
        LIMITATIONS TO SERVICE: SHERNET INTERGRATED SERVICES RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY OR ALL REQUESTED REMOTE 
        SERVICES ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE 
        AGREEMENT AS REASONABLY DETERMINED BY SHERNET INTERGRATED SERVICES.
        
        FORCE MAJEURE: If Shernet Intergrated Services's ability to render remote services is impaired by you or circumstances beyond 
        the control of Shernet Intergrated Services, Shernet Intergrated Services may choose not to provide or to discontinue remote services.

    LIMITATION OF LIABILITY:
        To the extent permitted by law, you agree that Shernet Intergrated Services's total liability for damages related to its remote
        services is limited to the total amount you pay for the remote services, and you release Shernet Intergrated Services from liability
        for any indirect, incidental, special, or consequential damages. Shernet Intergrated Services IS NOT LIABLE FOR LOSS, ALTERATION, OR
        CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

    PAYMENTS
        All online payments for this service are processed by third party providers. SHERNETIS will appear on your credit card statement
        as the provider.
        No credit will be provided for services not being used by the purchaser. Chat with one of our online techs for inital assessmentand direction 
        of what is the best service the purchase.
        Non fixed prices service (PC / Server / Network) may require extra time to be purchased.

		The Online Remote Support Terms and Conditions's is the read in-conjunction with the Shernet Intergrated Service General
		Terms and Conditions's 
		



PRIVACY STATEMENT

Shernet Intergrated Services recognise that your privacy is very important and we are committed to protecting personal information we collect from you. 
The Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must mange your personal
information. This policy describes how we collect, use, disclose and otherwise manage personal information about you.

1. Collection of Personal Information

Types of information collected
	We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services 
    or products you are seeking. This personal information may include details such as your name, age, gender, contact information, products and services you
    are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for 
    receiving further marketing or promotional material.
    The choice of how much information you provide to us is yours. We seek this information either to process your request for information and provide that 
    information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs. 	
        	

Method of collection
    Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through 
    a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf (technology services businesses).

    We also collect information from subscribers (persons registering their details with us through the website) or website visitors for the purpose of improving 
    our quality and effectiveness and to provide you with information. We welcome feedback from you about all aspects of its website. We store feedback that users 
    send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish 
    your name in connection with any information you provide without your permission.

    There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect
    personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably 
    practicable after the information has been collected.
	

Purpose of collection
	

The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:

    providing products or services to you or someone else you know;
    providing you with newsletters, information and other communications;
    providing you with information about other services that we offer that may be of interest to you;
    involving you in promotions and other initiatives undertaken by us;
    facilitating our internal business operations, including the fulfilment of any legal requirements; and
    analysing our services and customer needs with a view to improving those services.

	

Failure to provide information
	
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.
	

Internet users

If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may use cookies from time to time.
 The main purpose of cookies is to identify users and to prepare customised web pages for them. We may collect and store information about your visit to our website, including 
 the name of the domain from which you accessed the internet, the date and time you accessed the website, the internet address of the website from which you linked directly to 
 the website and the pages you accessed while visiting the website. This information does not in itself identify you and is used to measure the number of visitors to the website 
 and how it was navigated. This information assists us to make the website more useful to you.
	

2. How do we use and disclose Personal Information?
	
Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We may disclose personal information about you to:

    our related entities to facilitate our and their internal business processes;
    third party service providers who assist us in operating our business, and these services providers may not be required to comply with our privacy policy. These providers may 
    be based in the USA or use infrastructure located in the USA to perform services for us. By giving us your personal information, you consent to the disclosure of this information. 
    By consenting to the disclosure of your information, Australian Privacy Principle 8.1 will not apply and you agree that we do have to take reasonable steps to ensure the information 
    is treated in accordance with the APPs; and
    our related entities and other organisations with whom we have affiliations so that those organisations may provide you with information about services and various promotions.

In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose 
is related to the purpose of collection).
	

3. Security of your information

We store your personal information in different ways, including in paper and electronic format. We take reasonable steps to ensure the security of all information we collects from risks such
as loss or unauthorised access, destruction, use, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only 
by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities
are undertaken at your risk.
	

4. Access and correction of personal information

You may request access to your personal information collected through this website at any time, by making a written request. Please send an email at the contact address shown on this website 
and we will respond to your request within a reasonable period. W e may charge you a reasonable fee for providing access to your personal information (but not for making a request for access). 
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons 
for the refusal (unless it would be unreasonable provide those reasons). If, upon receiving access to your personal information or at any other time, you believe the personal information we 
hold about you is incorrect, incomplete or out of date, please advise us and we will update it. We will take reasonable steps to correct the information so that it is accurate, complete and 
up to date. If we refuse to correct your personal information, we will provide you with a written notice that sets out the reasons for our refusal (unless it would be unreasonable to provide 
those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint.
	

5. Links to other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of linked websites. It is your responsibility to investigate the privacy policies 
of those other sites.
	

6. Changes to this Privacy Statement

This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced.
	

	

More information

For more information about privacy in general, you can visit the federal Information Commissioner's website at http://www.oaic.gov.au

If you have any concerns or questions, please use contact details as found in this website.